Client of the Month: Nationwide Property Assistance Limited (NPA 24:7)

Home Client of the Month: Nationwide Property Assistance Limited (NPA 24:7)

Client of the Month: Nationwide Property Assistance Limited (NPA 24:7)

Each month we look at a standout client an ICAEW member has recommended. This month Blue Sky explain why they chose NPA 24:7

Who are Nationwide Property Assistance Limited?

NPA 24:7 are one of the UK’s leading providers of emergency property assistance to house builders, housing associations and property managers.  Their central contact centre team are highly skilled to assist distressed callers in the midst of their property emergency both in and out of hours.

Using their unique diagnostic software, coupled with the outstanding knowledge and expertise of their staff, they quickly ascertain the extent of the emergency and engage a professional, dependable tradesperson either from a nominated list of contractors or from their extensive network of approved suppliers.

Blue Sky has worked closely with NPA 24:7 since its formation having initially supported NPA with sourcing and securing funding for a management buy-out (MBO) to enable the business to further expand as well as safeguard jobs across the company. Blue Sky has provided a dedicated finance infrastructure from day one of the management buy-out, enabling NPA 24:7 to be fully operational straight away. On an ongoing basis Blue Sky provide and support NPA 24:7 with non-executive, accountancy, bookkeeping, pension and payroll services.

What are the key challenges in their market?

Following the MBO NPA 24:7 launched a brand new identity for the company, believing the new name and logo would better reflect their service offering. As with any re-branding exercise, the challenge is ensuring that potential customers are aware of the new brand name and associated services. In addition, NPA 24:7 have recently launched a business-to-consumer “new home emergency service” and awareness of this new service is fundamental to the growth ambitions of the business.

What are they getting right?

NPA 24:7 success is founded on their ability to consistently deliver high quality emergency home assistance support to many of the leading housing associations and house builders.  They currently support almost 50% of the new home market in the UK.

On a day-to-day basis Blue Sky has provided NPA 24:7 with a comprehensive bookkeeping and accountancy service, and have been able to suggest and implement process improvements that have helped improve efficiency within the business. In addition, through effectively managing and monitoring cash flow, Blue Sky have helped NPA 24:7 to operate in a strategic and proactive way and provided them the comfort and capabilities the business needed to grow the core business, invest in new initiatives and improve internal technology.

What’s new for 2016?

NPA 24:7 will continue to drive interest in the recently launched business-to-consumer “new home 24:7 emergency service” striving to ensure they provide homeowners with complete peace of mind that they are protected against any unexpected emergency repair bills once they are no longer covered by their house builder.

For more information see Blue Sky and NPA 24:7

Photo: Mechanics

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